At Finest Sneakers ZA, we want you to be satisfied with your purchase. If you are not completely happy, please review our policy below.
Returns
You have 7 days from the date of delivery to request a return.
To qualify for a return:
- The item must be unused and in its original condition
- The item must be in its original packaging
- Proof of purchase (order number or receipt) is required
Non-Returnable Items
We do not accept returns for:
- Worn or used sneakers
- Items damaged due to misuse
- Sale or discounted items (unless defective)
Refunds
Once your return is received and inspected:
- We will notify you of approval or rejection
- Approved refunds are processed within 5–10 business days
- Refunds are issued to your original payment method
Exchanges
We only offer exchanges for:
- Defective items
- Damaged items
- Incorrect items received
Please contact us before returning any item for exchange.
Return Shipping
- Customers are responsible for return shipping costs
- Shipping costs are non-refundable
- We recommend using a trackable courier service
Damaged or Incorrect Orders
If you receive a damaged or incorrect item:
- Contact us within 48 hours of delivery
- Provide clear photos as proof
We will resolve the issue as quickly as possible.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account
- Contact your payment provider
- If still unresolved, contact us
Contact Us
For returns, refunds, or exchanges:
Email: sneakers@finestsneakersza.com
Phone: +27 79 140 9847